Patient Advocate Tracker Act
Sep 16, 2022
Statute: 136 Stat. 2107
Became law: Sep 16, 2022
Sep 16, 2022
Statute: 136 Stat. 2107
Became law: Sep 16, 2022
Summary
Lets veterans file complaints about their health care online and check the status of their complaint at any time.
What problem does this solve?
Veterans did not have a simple, electronic way to file complaints about their healthcare and see how they were being handled. This law requires the Department of Veterans Affairs to create an online system for veterans to file and track their complaints.
What does this law do?
Reference
Text:
Section:
Header:
System for electronic submission of complaints about the delivery of health care
New electronic complaint system for veterans
Requires the creation of an information technology system for veterans or their representatives to file and track the status of healthcare complaints online with the appropriate patient advocate.
Who does this affect?
- Veterans
- Department of Veterans Affairs
What is the real world impact?
•
Increases transparency for veterans
Gives veterans a clear way to see how their healthcare complaints are being handled by the Department of Veterans Affairs, which can help build trust.
When does this start?
The new complaint system must be established within 18 months of the law being passed.
Reference
Text:
Section:
Header:
System for electronic submission of complaints about the delivery of health care
Complaint system establishment
The Director must establish the new electronic complaint system no later than 18 months after the law is enacted.